Regarding Hurricane Sandy, Verizon has released the following information for its customers:
"In the event of extreme weather conditions associated with Hurricane Sandy, impacted areas could experience power outages which may affect your Verizon services.
If you have fiber-based voice service or FiOS® Digital Voice, the Battery Backup Unit (BBU) installed with your service supplies up to eight (8) hours of phone service.
Please note that your FiOS® TV and/or Internet service will not be available until your power is restored.
For up-to-date information throughout the storm, please visit: http://www22.verizon.com/Support/Residential/Internet/fiosinternet/general+support/top+questions/130288.htm?CMP=DMC-CVZ_ZZ_ZZ_Z_ZZ_N_Z123#.UIx0aGdip8E
You can also visit: https://www22.verizon.com/foryourhome/vzrepair/vziha/requestrepair.aspx?CMP=DMC-CVZ_ZZ_ZZ_Z_ZZ_N_X221 for troubleshooting tips, instructions on how to restore your service, and open a trouble ticket if needed.
Once commercial power is restored after an outage, sometimes resetting your BBU is necessary.
You can learn how to reset your BBU now by clicking here: http://www22.verizon.com/Support/Residential/tv/fiostv/troubleshooting/set+top+boxes+and+dvrs/questionsone/123258.htm
Please stay safe and thank you for being a Verizon customer."